Why So Much Online Discourse Sucks: My Theory

Dr. Doyle's Blog

It’s simply this: In order for local standards of civility (whether those be vanilla-custard bland or three-chili-pepper strong, it matters not) to be maintained, what’s required is vigorous, hands-on, and visible moderation. Simply providing users with a “flag this post if you find the content objectionable” button isn’t enough. All that does, so far as the user can see, is push the problem off onto a faceless, and possibly automated, minion someplace, for said minion to deal with, or not, according to whatever invisible algorithm may or may not be in place. This does nothing to chide the offending user, or provide immediate feedback to the offended user, or steer the discourse into a less offensive channel.

To do all that, you need a person — a name, a face (even if that face is a cartoon avatar), a consistent presence — to be on the spot and…

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